Receptionist Job Description

Job brief

We are looking for a Nail Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our Nail services.

Nail Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

Warmly greet clients, walk them to the proper station and inform assigned Nail Technician of their arrival
Book and confirm appointments via phone, email, and google Ads
Process transactions (cash and credit cards) and issue receipts
Data entry client information to POS system
Offer beverages and chat with clients who are in the waiting area/Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and promotions
Update client records with contact and billing details, appointments and services offered. Nicely asking for client’s feedback and review after services
Manage our call center
Maintain a tidy reception area and waiting area
Inform/Restock beverage in the fridge
Clean up dirty/wet area if needed

Requirements

Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
Hands-on experience with POS systems, Handling Cash registration, merchant machines.
Ability to multitask
Familiarity with processing transactions
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Solid organization, record-keeping skills, and honesty
An ability to remain calm under stressful circumstances
High School diploma/US work authorization

Working Hour, Salary, Bonus and Benefits

Monday-Saturday 8:45AM-6PM. Part-Time/Full-Time
Training wage $9/hr. Training is required for 1 week.
$12/hour. 11/2 rate for all hours worked over 40hrs/week
Receive bonus quarterly from 1% Profit sharing pool among all employee
Attire: Business Casual
Employee discount 25% for all services

Work Location: One

N&T Nails Salon 2056 OH-256 Reynoldsburg OH 43068